Data protection declaration

www.bridgeandtunnel.de is the online representation of
Bridge&Tunnel GmbH
Am Veringhof 13
21107 Hamburg

Represented by: Dr. Constanze Klotz and Hanna Charlotte Erhorn

called Bridge&Tunnel/we/us/... in the further proceedings.

Data Protection Officer (DPO) according to GDPR: Hanna Charlotte Erhorn (info@bridgeandtunnel.de).

When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data in accordance with the statutory provisions. More details can be found in the further sections.

Our website is hosted by All-Inkl. and powered by WordPress. By default, WordPress does not collect any personal data about users and only collects the data displayed in a registered user's profile. However, some of our plugins may collect additional personal data, the relevant information is listed here.

Summary:

When you visit our website, the IP address currently used by your PC, the date and time, the browser type and the operating system of your PC as well as the pages you have viewed are logged. Conclusions on personal data are not possible and not intended.

Für Benutzer, die sich auf unserer Website registrieren, speichern wir zusätzlich die persönlichen Informationen, die sie in ihren Benutzerprofilen angeben. Alle Benutzer können jederzeit ihre persönlichen Informationen einsehen, verändern oder löschen (der Benutzername kann nicht verändert werden). Administratoren der Website können diese Informationen ebenfalls einsehen und verändern.

The personal data that you provide us with, for example, when placing an order or by e-mail (e.g. name and contact details), will be processed for correspondence with you and only for the purpose for which you have provided us with the data (business processing, invoicing, communication regarding the order). We only pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments, we pass on your payment data to the credit institution commissioned with the payment. The professional processing of our business is done through a third-party provider, which must also have access to the data.

We handle your data carefully and responsibly and use it only for the agreed purposes!

Media

If you are a registered user and upload photos to this website, you should avoid uploading photos with an EXIF GPS location. Visitors to this website might download photos stored on this website and extract their location information.

Contact forms

We collect the data displayed in the comment form, as well as the visitor's IP address and the user agent string (this identifies the browser) to help detect spam. This only happens when you write via the contact form on our website.

Submitted contact forms send us the user's email address, along with the name provided. For further correspondence we store the email address locally, we do not use it for marketing purposes.

Cookies

When you post a comment on our website, this may be consent to store your name, email address and website in cookies. This is a convenience feature so that when you post another comment, you don't have to re-enter all this data. These cookies are stored for one year.

If you have an account and log in to this website, we set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close your browser.

When you sign up, we set up some cookies to store your login information and viewing options. Login cookies expire after two days and display option cookies expire after one year. If you select "Stay signed in" when you sign up, your sign-in will be maintained for two weeks. When you log out of your account, the login cookies are deleted.

When you edit or publish an article (only possible as admin or editor), an additional cookie is stored in your browser. This cookie does not contain any personal data and only refers to the article ID of the article you just edited. The cookie expires after one day.

You will find a list of the cookies used and your preferences in our Cookie policy.

Embedded content from other websites

Posts on this website may contain embedded content (e.g. videos, images, posts, etc. from YouTube or Facebook). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect information about you, use cookies, embed additional third party tracking services, and record your interaction with that embedded content, including your interaction with the embedded content if you have an account and are logged into that website.

You will find a list of the cookies used and your preferences in our Cookie policy.

Analytics data/Google Analytics

Wir benutzen Google Analytics, einen Webanalysedienst der Google Inc. („Google“). Google Analytics wird uns von Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Irland) bereitgestellt. Google verarbeitet die Daten zur Website-Nutzung in unserem Auftrag und verpflichtet sich vertraglich zu Maßnahmen, um die Sicherheit und Vertraulichkeit der verarbeiteten Daten zu gewährleisten.

Es werden niemals persönliche Daten wie Name, Anschrift oder Kontaktdaten an Google Analytics übertragen!

Die Benutzung erfolgt auf der Grundlage des Art. 6 Abs. 1 S. 1 lit. f. DSGVO. Google Analytics verwendet sog. „Cookies“, Textdateien, die auf Ihrem Computer gespeichert werden und die eine Analyse der Benutzung der Webseite durch Sie ermöglichen. Die durch den Cookie erzeugten Informationen über Ihre Benutzung der Webseite wie

  • Technische Informationen wie Browser-Typ/-Version, Internetanbieter, Endgerät und Bildschirmauflösung
  • operating system used,
  • Referrer URL (the page visited before),
  • Hostname des zugreifenden Rechners (IP-Adresse in gekürzter Form, sodass keine eindeutige Zuordnung möglich ist),
  • Time of the server request,
  • Aufgerufene Seiten
  • Bestellungen inkl. des Umsatzes und der bestellten Produkte
  • Die Erreichung von “Website-Zielen” (z.B. Kontaktanfragen und Newsletter-Anmeldungen)
  • Ihr Verhalten auf den Seiten (beispielsweise Verweildauer, Klicks, Scrollverhalten)
  • Ihr ungefährer Standort (Land und Stadt)

werden in der Regel an einen Server von Google in den USA übertragen und dort gespeichert. Wir weisen darauf hin, dass in den USA datenschutzrechtlich nicht das gleiche Schutzniveau wie innerhalb der EU garantiert werden kann.
Die im Rahmen von Google Analytics von Ihrem Browser übermittelte IP-Adresse wird nicht mit anderen Daten von Google zusammengeführt. Wir haben zudem auf dieser Webseite Google Analytics um den Code „anonymizeIP“ erweitert. Dies garantiert die Maskierung Ihrer IP-Adresse, sodass alle Daten anonym erhoben werden. Nur in Ausnahmefällen wird die volle IP-Adresse an einen Server von Google in den USA übertragen und dort gekürzt.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Google Analytics speichert Cookies in Ihrem Webbrowser (dort, von wo auf unsere Seite zugegriffen wird) für die Dauer von zwei Jahren seit Ihrem letzten Besuch. Diese Cookies enthaltene eine zufallsgenerierte User-ID, mit der Sie bei zukünftigen Website-Besuchen wiedererkannt werden können. Die aufgezeichneten Daten werden zusammen mit der zufallsgenerierten User-ID gespeichert, was die Auswertung pseudonymer Nutzerprofile ermöglicht. Diese nutzerbezogenen Daten werden automatisch nach 14 Monaten gelöscht. Sonstige Daten bleiben in aggregierter Form unbefristet gespeichert.

Sie können die Erfassung der durch das Cookie erzeugten und auf Ihre Nutzung der Webseite bezogenen Daten (inkl. Ihrer IP-Adresse) an Google sowie die Verarbeitung dieser Daten durch Google verhindern, indem sie das unter dem folgenden Link verfügbare Browser-Plugin herunterladen und installieren: https://tools.google.com/dlpage/gaoptout?hl=de.

We continue to use Google Analytics to analyze data from Double Click cookies and also AdWords for statistical purposes. If you do not wish to do this, you deactivate via the Ads Preferences Manager (https://www.google.com/settings/ads/onweb/?hl=de).

Further information on data protection in connection with Google Analytics can be found, for example, in the Google Analytics Help (https://support.google.com/analytics/answer/6004245?hl=de).

Google links the "Google Analytics Remarketing" analysis tool with cross-device functions of Google AdWords and DoubleClick. These make it possible to assign several Internet-enabled devices (e.g. tablet and smartphone) to the same person. The user identified in this way can then be shown the same interest-based and personalized advertising messages on all devices. We use Google Analytics Remarketing.

This website uses the Google Tag Manager. Through this service, website tags can be managed through an interface. The Google Tool Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tool Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains in place for all tracking tags, insofar as these are implemented with the Google Tag Manager. Translated with www.DeepL.com/Translator (free version)

You will find a list of the cookies used and your preferences in our Cookie policy.

With whom we share your information:

Only the administrators of our website have insight and access to your data.
However, we also share information with third parties that help us provide our orders and services. These are: Deutsche Post, DHL, Billbee, PayPal, Google Analytics, MailPoet, WordPress, WooCommerce and Google to process your contact and purchase requests. For this purpose, we use the multichannel order processing tool Billbee.  We have concluded an order data processing contract with Billbee.
More information on this in the respective section of our privacy policy.

We assure you that we will not pass on your personal data to third parties unless we are legally obliged to do so or you have given your express prior consent. Insofar as we use the services of third parties for the implementation and handling of processing processes, the provisions of the Federal Data Protection Act will be complied with.

API-interfaces

We exchange user-related data with the following service providers via API interfaces:
Billbee (Billbee develops and operates a software solution for eCommerce merchants as a web application in the cloud. The goal is to relieve merchants of as much work as possible and automate many processes so that we have less work).
Facebook (We use Facebook for marketing and organizational purposes).
Deutsche Post / DHL (We stamp and ship with the online offer of Deutsche Post). We also offer tracking and tracing for your orders.
Google (We use Google Analytics / Google Tag Manager)
Woocommerce (Woocommerce is our store architecture. It ensures that we can sell our products to you online).
Paypal (You can also pay with Paypal. If you use this service, we exchange the necessary data for payment processing).

PayPal

We accept payments with PayPal. When processing payments with PayPal, some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment will be shared, such as total purchase price and payment information.

You can view the PayPal privacy policy here.

PayPal Express Checkout

If you use PayPal Express Checkout, we share data with an external service (PayPal). Here you can find all data details.

MailPoet-Newsletter

If you have subscribed to our newsletter, are a registered user of our website or have made a purchase on our website, you will receive emails from us. For the newsletter, we use the so-called double opt-in procedure, i.e. we only send a newsletter by email if you have previously expressly confirmed that you want us to activate the newsletter service. For this purpose, we send a notification e-mail after registration with a request for confirmation of registration by clicking on a link contained in this e-mail. When you subscribe to our newsletter, we store your IP address and the date of subscription. This storage serves solely as evidence in the event of misuse by third parties. You can unsubscribe at any time, there is an unsubscribe link in every newsletter. In addition, this can also be done by sending an email to info@bridgeandtunnel.de.

To send you emails, we use the name and email address you have provided to us. Our website records the IP address you used when registering for the service to prevent abuse.

Our website sends Emails via MailPoet Sending Service . This service allows us to record opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information outside of this website is recorded other than the email address.

MailPoet creates and stores two cookies. These cookies are:

Cookie-Name: mailpoet_revenue_tracking
Cookie expiration time: 14 days.
Cookie Description: The purpose of this cookie is to record which newsletters sent from your website triggered consistent clicks and a subsequent purchase in our WooCommerce store.

Cookie-Name: mailpoet_abandoned_cart_tracking
Cookie expiration time: 3,650 days.
Cookie Description: The purpose of this cookie is to record a user who has abandoned their shopping cart in our WooCommerce store. This way we can remember the unfinished purchase.

The user must be a registered (opt-in) and confirmed subscriber for this.

Advertising by e-mail (AutomateWoo)

Within the scope of § 7 para. 3 UWG, we use the email address that you provided when making a purchase in our online store for direct advertising for our own, similar products or services. For this purpose, we use the service of AutomateWoo.

AutomateWoo uses cookies to help us remember you when you visit the store and to store your shopping cart items to remind you. These cookies are only set if you give your consent to additional cookies on our site.

wp_automatewoo_visitor - used to store your secret key that is unique to you - Expires after 2 years
wp_automatewoo_session_started - used to record the session start - Expires when you end the browser session.
automatewoo_do_cart_update - used to indicate when your saved shopping cart needs to be updated - Expires when you end the browser session

We store the contents of your shopping cart in our database for 60 days to remind you when you leave your cart.

We store your communication preferences, e.g. whether you have agreed to receive marketing updates. This data is kept until you request deletion of the data.

If you do not wish to receive advertising for similar products or services, you can object to the corresponding use of the e-mail address at any time. You will find the unsubscribe link directly in each mailing. In addition, you can also or by e-mail to info@bridgeandtunnel.de object to the use for product recommendations or newsletters.

Store: What data we collect and how long we store this data

We run our online store with Woocommerce. We collect information about you during the ordering process in our store. While you visit our website, we collect information about you. While you visit our website and go through the ordering process, we record:

  • Viewed products: Here we show you products that you have recently viewed.
  • Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs
  • Shipping Address: We will ask you to provide this, for example, so that we can determine shipping costs before you place an order and send you the order.

We also use cookies to track the contents of your shopping cart while you visit our website.

When you shop with us, we will ask you to provide information such as your name, billing and shipping address, email address and phone number, credit card details/payment details, and optional account information such as username and password. We use this information for the following purposes:

  • Sending information about your account and order
  • Response to your inquiries, including refunds and complaints
  • Processing of payment transactions and prevention of fraud
  • Setting up your account for our store
  • Compliance with all legal obligations, for example, the calculation of taxes

When you create an account with us, we store your name, address, email address and phone number. This information will be used to fill out payment information for future orders. The account and all related information will remain until the account is closed.

We typically store information about you for as long as we need and are required to store it for the purpose for which it was collected and used. For example, we store order information for 10 years for tax and billing purposes. This includes your name, email address, and billing and shipping address. All users can view, change or delete their personal information at any time (username cannot be changed). Site administrators can also view and change this information.

We also store comments or ratings if you decide to leave them. We store these, including metadata, indefinitely. This way, we can automatically detect and approve follow-up comments instead of keeping them in a moderation queue.

Members of our team have access to the information you provide. For example, both administrators and store managers can access the following:

  • Order information such as products purchased, the time of purchase and the shipping address and
  • Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information to process orders, make refunds and assist you.

We accept payments with PayPal. During the payment process, some of your data will be passed on to PayPal. Only information necessary for the processing or execution of the payment will be shared, such as total purchase price and payment information.

You can view the PayPal privacy policy here.

Comments

Normally, comments are not possible on our website and blog. If we do, we collect the data displayed in the comment form, as well as the visitor's IP address and the user agent string (this identifies the browser) to help detect spam. If you don't comment, we don't collect any data either.

An anonymized string (also called a hash) may be created from your email address and passed to the Gravatar service to verify that you are using it. The privacy policy of the Gravatar service can be found here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be publicly visible in the context of your comment.

Visitor comments are examined by an automated service for spam detection.

When you post a comment, it is saved indefinitely, including metadata. This way, we can automatically detect and approve follow-up comments instead of keeping them in a moderation queue.

Für Benutzer, die sich auf unserer Website registrieren, speichern wir zusätzlich die persönlichen Informationen, die sie in ihren Benutzerprofilen angeben. Alle Benutzer können jederzeit ihre persönlichen Informationen einsehen, verändern oder löschen (der Benutzername kann nicht verändert werden). Administratoren der Website können diese Informationen ebenfalls einsehen und verändern.

Special: Facebook and Instagram

The Instagram feed plugin uses the Instagram API on our website front-end. All data received from Instagram via API is cached in WordPress database for a short period of time to allow front-end optimization. You can ask us to delete your Instagram data if it is accidentally cached in our website database with hashtag feed data. Instagram stores some cookies in website visitors' browsers via API data. These cookies are mostly used for security reasons. They are governed under the terms of Instagram's privacy policy.

Our website uses the Facebook API to obtain public data for our Facebook feed. We are happy to delete your Facebook data if it was accidentally cached in our website's database of feed data. Facebook loads some JS and embedded content that visitors can follow. Facebook embeds are governed under the terms of the Facebook Privacy Policy

Facebook Remarketing and Conversion Tracking with Facebook Pixel

We have integrated a Facebook Pixel (officially Visitor Action Pixel, until 2016: Conversion Tracking Pixel) and generate specific tracking codes to track what potential customers have done on our site. This allows us as advertisers to track whether our campaigns are achieving the desired success. The Facebook Pixel embedded on our site allows us to track the user's journey all the way to the completion of the purchase. This is called conversion tracking.

Tracking is done via cookie, not via the Facebook pixel itself.

Facebook Custom Audiences

We also run advertising on Facebook. There we can create "Custom Audiences". Our list of existing customers that we already have on other platforms like Instagram and advertise in the Audience Network, Facebook compares them and checks whether the customers of the other platforms also use Facebook. If this is the case, Facebook places targeted ads with individualized content.

Links to other Websites

As we refer or link from our website to the websites of third parties, we cannot assume any guarantee or liability for the correctness or completeness of the contents and the data security of these websites. Since we have no influence on compliance with data protection regulations by third parties, you should check the respective data protection statements offered separately.

Who in our team has access to the data

Members of our team have access to the information you provide. Administrators and store managers can access the following:

  • Order information such as products purchased, the time of purchase and the shipping address and
  • Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information to process orders, make refunds and assist you.

Your data rights

If you have an account on this website or have posted comments, you may request an export of your personal information from us, including any information you have provided to us. In addition, you can request the deletion of all personal data that we have stored about you. This does not include data that we are required to retain for administrative, legal or security needs. If you no longer agree to the storage of your personal data or if this data has become incorrect, we will delete, correct or block your data in accordance with the legal provisions.

How we protect your data

Our website is encrypted by SSL certificate. All data is transmitted in encrypted form. Our data protection officer conducts regular data protection training.

Our security standards for hosting and service

When choosing our data centers, we attach great importance to good connectivity, high security standards and professional service.

Our site is hosted by ALL-INKL.COM. Its data centers are located in Dresden. All of our customers' data is thus stored exclusively on servers in Germany and is thus also subject to German data protection laws, which are among the strictest in the world.

Hardware security is ensured around the clock by a competent team of service technicians. Comprehensive fire protection, constant air conditioning and power supply, and strict access controls are guaranteed.

all-inkl serverstandort deutschland

What measures we offer in the event of data breaches

In addition to regular reporting, we also perform event-driven reporting (ad hoc reporting), in particular in response to a request for information from a data subject (Art. 15 GDPR) and in response to a data breach as defined in Art. 32 and 33 GDPR.

In the event of a suspected data breach, please report it promptly to: info@bridgeandtunnel.de

Dispute resolution:

Complaint procedure via online dispute resolution for consumers (OS): https://ec.europa.eu/consumers/odr/Consumers can use the above online dispute resolution platform to resolve disputes.

If you have any questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact us: info@bridgeandtunnel.de

Interested in fair fashion?

Our Newsletter keeps you up-to-date (in german).

The Bridge&Tunnel newsletter informs you about topics from the cosmos of our sustainable label Bridge&Tunnel. The newsletter is published about every 14 days and has - we promise! - always exciting stories about empowerment, fair fashion and a sustainable lifestyle. (In german only, sorry!)

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